Uses and Risks of Business Chatbots: Guidelines for Purchasers in the Public and Private Sectors - Paperbackby Tania Peitzker (Author) In this easy to read book, Tania Peitzker cites leading business intelligence and analyst firms' research and takes a deeper dive into the practical challenges of chatbots, including the obstacles and triumphs experienced. This world first summary of the evolution of 2D chatbots in websites, backends of portals, social media apps, and conversationally advanced 3D mixed reality cognitive interfaces serves several purposes.