A Practical Guide to Service Management: Insights from industry experts for uncovering, implementing, and improving service management practices - Paperbackby Keith D. Sutherland (Author), Lawrence J. Butch Sheets (Author) Develop and improve the service management capabilities of your organization or business with this comprehensive handbook Key Features A complete, pragmatic guide on service management from industry experts Learn industry best practices and proven strategies to establish and improve a service management capability Get hands on with implementing and maintaining a service management